I had a bad experience here twice!!!! If I could give then zero stars 🌟 I would!! I have been going here for 5 years. It's close to my house and prior to this I had no issues. The last two times I felt taken advantage of, ladies beware!!!!! I will NEVER go there again!!! I took my truck to BMW and what Fort Washington Tires stated was wrong was definitely not the issue!!!!!! This would have cost me $900.00+ dollars if I had proceeded with them!!!!! My truck was there at 7:30 am. I hadn't heard from them so I called to check the status 2 hours before they closed and after the conversation I thought it would be ready that day. Needless to say they kept my truck overnight without informing me first. I needed to drive my truck the next day!! Poor communication and bad business 😕 never again. UPDATE I am not mistaken.. My name will appear as Wanda Gatson in your system. The unfortunate thing is I bought my run flats through them a year or so ago and they are under warranty. I had to go there to have a nail removed about 3 weeks ago. This was covered under my warranty. I tried to go to Costco but they would only work on run flats that was purchased there. Fort Washington Tires made a note on my receipt "We did not remove the tire". I am glad that they didn't because they would have started with the same lies again.
Wanda, we would like to apologize but we do not have any record of you or someone with your last name with a BMW in our system. Could there be some confusion with the Harley Davidson motorcycle dealer next-door? We would like the opportunity to talk more about your experience so we can take better care of you, as well as improve ourselves. Please feel free to reach out if you'd like to discuss further.
- Fort Washington Tire Pros and Auto Center