So I can't complain about the work because that's perfect. But what I will complain about is the hidden 8% shop fee added to all tickets. IMO you buy a new valve stems sensor and ballance, you've charged me for the valve stems and charged me for the ballance of the wheel. So why are you charging me for shop supply fee of 8%. The materials are in the price of said job. I think this fee is ridiculous and uncalled for. You buy new rims and tires that require no shop supplies and already 2 grand. Now you add 6% sales tax and 8% shop fee. You've added 14% tax to the job. Just wrong!
Thank you, Patrick, for your feedback on our work quality and for bringing your concerns about the shop fee to our attention; we appreciate your insights and will consider them as we strive to improve our services. Sincerely, Erich Kuhstoss, Owner – 301-248-4500
- Fort Washington Tire Pros and Auto Center