Since the customers deal only with front manager, the comment is directed for them> I find them very professional, courteous but at the same time friendly. I think the attitude of the managers is carried over to the mechanics, who is very much influenced by the overall atmosphere the managers created. I also appreciate their being helpful in taking the time to respond to questions., most of all, their honesty is one of the most important reason why people continue to use your services, which is why i appreciate your services.